Privacy Policy

Last updated: May 14, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction and Summary

This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR). By registering with our loyalty program, you agree to the terms of this Privacy Policy. This policy outlines what data we collect, why we collect it, how we use it, and your rights regarding your data.

2. Table of Contents

Introduction and Summary
Table of Contents
Information We Collect
How We Use Your Information
Legal Basis for Processing
Third-Party Services
Your Rights
Data Retention
Opt-Out Policy
Security
Contact Us

3. Information We Collect

When you register as part of our loyalty program, we collect the following personal data:

First Name
Last Name
Phone Number (Maltese number required)
Locality (Town / City)
Date of Birth
Gender
Preferred Products / Materials
Email Address
Newsletter Subscription Preference

4. How We Use Your Information

We use your information for the following purposes:

To create and manage your loyalty account, including tracking and updating your points (Gems).
To communicate with you regarding your account, such as transactional emails about your loyalty status and benefits.
To send you marketing communications, if you have subscribed to our newsletter.
To personalize your experience, including product recommendations based on your preferred products/materials.
To verify eligibility, such as ensuring the phone number is Maltese (required for account creation).
To analyze user trends and improve our services, using non-personalized and aggregated data.
To support payment processing, if applicable, through MyPOS.
To support email communication, via Mailchimp or Mailerlite for subscribers.

5. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your personal data:
– Your consent (for marketing communications)
– Performance of a contract (managing your loyalty account)
– Legal obligations
– Legitimate interests (improving our services)

6. Third-Party Services

We use the following third-party services to support our operations:
– MyPOS (for payment processing)
– Google Analytics (for website analytics)
– Mailchimp and Mailerlite (for email marketing and communication)

7. Your Rights

You have the right to:
– Access your personal data
– Withdraw your consent at any time (for marketing)
– Object to certain processing activities
– Lodge a complaint with a supervisory authority

8. Data Retention

We retain your data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Opt-Out Policy

You may opt out of receiving newsletters and promotional emails at any time. However, you cannot opt out of emails related to your loyalty points (Gems/Points updates), as they are part of the core functionality of the loyalty system.

10. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: sales@tesor.com.mt
By visiting this page on our website: http://www.tesoronline.com/privacypolicy