Product warranty

For our esteemed customers, most of the prestigious Brands we carry offer an impressive 24-month (2-year) warranty. Detailed terms and conditions can be found in the comprehensive warranty booklet that accompanies each product upon purchase. This warranty is designed to provide you with the utmost peace of mind, covering manufacturing and material defects.

Our warranty extends to defects not arising from accidents, improper use, ordinary wear and tear, unauthorized modifications, attempted repairs, negligence, or the failure to adhere to our care advice. Your satisfaction and the longevity of your product are our top priorities.

To take advantage of our warranty service, kindly follow these steps:

1. Return the item in question to us.
2. Include the purchase receipt and guarantee card.
3. Ensure that the item is in its original packaging.

Upon inspection, we will take appropriate action at our discretion, which may include:

• Repairing the item based on the degree of damage and the availability of replacement parts.
• Replacing the item with an identical one, subject to availability.
• Substituting it with a piece of comparable value to ensure your continued satisfaction.

At Tesor Jewellery & Gifts, we are committed to not only delivering exceptional products but also providing the assurance of quality through our warranty services. Your trust in our brand and the durability of our products are paramount to us.

Caring for your Jewellery

Pearls:

Pearls of exceptional quality possess remarkable durability and have the potential to become heirlooms passed down through generations. However, to maintain their innate beauty and lustrous appearance, proper care is imperative. Here, we provide you with essential tips for preserving the splendor of your pearls:

Wear Your Pearls: Pearls have their origins in aquatic environments and thrive on the natural oils your skin emits throughout the day. Adorn them with pride to let them absorb these oils and reveal their true radiance.

Gentle Cleaning: Before storing your pearls, gently wipe them with a soft cloth to remove any residual sweat, perfume, excess oils, or dirt. This simple act of cleaning will ensure their longevity.

Appropriate Storage: Avoid storing pearls in a hermetically sealed container such as a plastic bag. Pearls require a certain level of moisture. Excessive dryness may lead to pearl damage or cracking. If you need to place pearls in a safety deposit box or a warm environment, ensure the presence of a damp cloth nearby and retrieve them promptly.

Chemical Avoidance: Protect your pearls from exposure to harsh chemicals, including chlorine bleach, hydrogen peroxide, vinegar, ammonia, hairspray, perfume, and cosmetics. These substances can harm the delicate surface of pearls.

Mindful Timing: Make a habit of wearing your pearls after applying perfume, hairspray, and makeup. These chemical agents can cause harm to the pearl nacre and lead to structural damage.

Proper Storage: Avoid hanging your pearl necklace on a hook for storage, as this can place unnecessary strain on the silk and cause stretching. Opt for alternative storage solutions that ensure the longevity of your pearls.

Regular Restringing: Consider restringing your pearls every two to three years. When doing so, ensure that each pearl is individually knotted, preferably with silk. This practice prevents pearls from rubbing against each other, which can result in nacre wear.

By following these professional guidelines, you can ensure that your pearls remain not only a symbol of elegance but also a testament to your commitment to their lasting beauty and quality.

Jewellery:

Jewelry transcends being a mere accessory; it becomes an integral part of our identity. However, it is easy to overlook the gradual wear and potential damage that jewelry may accumulate over time. The key to preserving the beauty and longevity of your jewelry lies in proper care. Different types of jewelry necessitate unique care methods, but the following tips are universally applicable and invaluable for safeguarding your prized possessions:

Avoid Contact with Harsh Chemicals and Soaps: It is imperative to remember that most soap products are detrimental to the natural shine of jewelry. Exposure to solvents can swiftly dull and soil your cherished pieces. Even seemingly harmless activities like washing your hands or showering while wearing jewelry can prove damaging. Exercise caution and remove your jewelry before engaging in such activities. This caution extends to household chores, as even water with mineral content can gradually tarnish your jewelry.

Protect from Sunlight: Similar to the impact of sunlight on our skin, it can also affect jewelry. Sun exposure can fade the color and luster of gemstones, and pearls may bleach under extreme sunlight. To avert these adverse effects, store your jewelry away from direct sunlight.

Regular Polishing: Consistent cleaning is paramount in preserving the impeccable appearance of your jewelry. While household products may suffice, opting for a professional jewelry cleaning cloth is the superior choice. Avoid using items like tissues or paper towels, as they may inadvertently scratch the surface of your cherished pieces.

Inspect Critical Areas: Every piece of jewelry has its vulnerabilities. For items featuring diamonds or other gemstones, it is essential to periodically inspect the prongs and settings of the stones. Combining this inspection with routine cleaning or plating visits is advisable. Loose prongs are often the initial sign of structural weakness. If left unattended, they can lead to breakage, ultimately resulting in the loss of the gemstone.

The care of your jewelry is an investment in preserving not only its aesthetic appeal but also its sentimental value. Adhering to these professional guidelines will ensure that your jewelry remains a timeless reflection of your style and personality.