Product Care & Warranty

Ensuring the longevity and beauty of your precious pieces with our comprehensive care guides and warranty information.

Product Warranty

For our esteemed customers, most of the prestigious Brands we carry offer an impressive 24-month (2-year) warranty. Detailed terms and conditions can be found in the comprehensive warranty booklet that accompanies each product upon purchase.

This warranty is designed to provide you with the utmost peace of mind, covering manufacturing and material defects.

Our warranty extends to defects not arising from accidents, improper use, ordinary wear and tear, unauthorized modifications, attempted repairs, negligence, or the failure to adhere to our care advice. Your satisfaction and the longevity of your product are our top priorities.

Warranty Claim Process

  1. Return the item in question to us.
  2. Include the purchase receipt and guarantee card.
  3. Ensure that the item is in its original packaging.

Our Resolution Process

Upon inspection, we will take appropriate action at our discretion, which may include:

  • Repairing the item based on the degree of damage and the availability of replacement parts.
  • Replacing the item with an identical one, subject to availability.
  • Substituting it with a piece of comparable value to ensure your continued satisfaction.

Caring for your Jewellery

Jewellery

Jewellery transcends being a mere accessory; it becomes an integral part of our identity. However, it is easy to overlook the gradual wear and potential damage that jewellery may accumulate over time.

  • Avoid Harsh Chemicals and Soaps: Most soap products are detrimental to the natural shine of jewellery. Exposure to solvents can swiftly dull and soil your cherished pieces. Remove your jewellery before washing hands, showering, or household chores.
  • Protect from Sunlight: Sun exposure can fade the color and luster of gemstones, and pearls may bleach under extreme sunlight. To avert these adverse effects, store your jewellery away from direct sunlight.
  • Regular Polishing: Consistent cleaning is paramount in preserving the impeccable appearance of your jewellery. While household products may suffice, opting for a professional jewellery cleaning cloth is the superior choice.
  • Inspect Critical Areas: For items featuring diamonds or other gemstones, periodically inspect the prongs and settings of the stones. Loose prongs are often the initial sign of structural weakness that can lead to gemstone loss.

Pearls

Pearls of exceptional quality possess remarkable durability and have the potential to become heirlooms passed down through generations. However, to maintain their innate beauty and lustrous appearance, proper care is imperative.

  • Wear Your Pearls: Pearls have their origins in aquatic environments and thrive on the natural oils your skin emits throughout the day. Adorn them with pride to let them absorb these oils and reveal their true radiance.
  • Gentle Cleaning: Before storing your pearls, gently wipe them with a soft cloth to remove any residual sweat, perfume, excess oils, or dirt. This simple act of cleaning will ensure their longevity.
  • Appropriate Storage: Avoid storing pearls in a hermetically sealed container such as a plastic bag. Pearls require a certain level of moisture. Excessive dryness may lead to pearl damage or cracking.
  • Chemical Avoidance: Protect your pearls from exposure to harsh chemicals, including chlorine bleach, hydrogen peroxide, vinegar, ammonia, hairspray, perfume, and cosmetics.
  • Mindful Timing: Make a habit of wearing your pearls after applying perfume, hairspray, and makeup. These chemical agents can cause harm to the pearl nacre.
  • Proper Storage: Avoid hanging your pearl necklace on a hook for storage, as this can place unnecessary strain on the silk and cause stretching.
  • Regular Restringing: Consider restringing your pearls every two to three years. When doing so, ensure that each pearl is individually knotted, preferably with silk.

Our Commitment to Quality

At Tesor Jewellery & Gifts, we are committed to not only delivering exceptional products but also providing the assurance of quality through our warranty services. Your trust in our brand and the durability of our products are paramount to us.

0
    0
    Your Cart
    Your cart is emptyReturn to Shop